Service Updates

11/08/2024: All Branches and our Member Contact Center will be closed on Monday, November 11th in observance of Veterans Day

All Branches and our Member Contact Center will be closed on Monday, November 11th in observance of Veterans Day. Remember, you can access your account 24/7 through online or mobile banking. 

 

11/01/2024: FRAUD ALERT - Potential Threats From Spoof Text Messages

Attention: Be aware of potential threats from scammers impersonating Together Credit Union through spoof text messages linking to fake websites. These scammers may try to impersonate Together Credit Union to send text messages to members claiming their account is blocked and telling them they need to click a fake website link in order to resolve the issue. Do not click any links that may come to you via text or give out any account information or personal details. If you have questions about any text messages calls you receive, we're here to help. Please contact us directly at 800-325-9905. Stay alert!

 

10/29/2024: Cartersville Branch Update - Construction at main entrance beginning Friday, November 1st - Friday, January 31st

The Cartersville Brewery will be under construction at the main entrance from November 1, 2024 - January 31, 2025. The Cartersville branch will be open during this time, but our members will need to enter the branch through a different route during the construction.

Beginning Friday, November 1st, you can follow this traffic map for directions on how to access our main entrance. If you have any questions, please reach out to our Cartersville Branch via phone at 678-535-5262 or email our Member Contact Center at [email protected].

 

8/29/2024: FRAUD ALERT - Potential Threats From Spoof Phone Calls

Attention: Be aware of potential threats from scammers impersonating Together Credit Union through spoof phone calls. These scammers may try to impersonate a representative from Together Credit Union via phone call. They have tried to request online account Log ID, password, one-time passcodes, card numbers and CVV numbers. Do not give out any account information or personal details. If you have questions about any phone calls you receive, we're here to help. Please contact us directly at 800-325-9905. Stay alert!

 

5/20/2024: Our Fort Collins, CO branch will be closed during lunch hours 1:30 P.M - 2:45 P.M beginning Monday, May 20th.

Our Fort Collins, CO branch will be closed during lunch hours 1:30 P.M - 2:45 P.M beginning Monday, May 20th.  Remember, you can access your account 24/7 through online or mobile banking.

4/24/2024: Phone system improvements are here - now you can call Heather 24/7!

Heather is live! Our favorite virtual assistant, Heather, just got a promotion to better serve you. Starting today, Heather is expanding her services to receive phone calls to help answer your questions and provide support 24/7 from our website, via online and mobile banking and soon, by phone! Click here to learn more.

If you need assistance while you are online, remember Heather is available to chat any time on TogetherCU.org via the chat icon in the bottom righthand corner of your screen.

 

4/15/2024: Our Tampa branch will have new Friday hours effective April 19th, 2024.

To ensure that we can continue to serve our members effectively during business hours, we are making an adjustment to the Friday operating hours of our Tampa, FL branch. New hours will be Monday - Friday from 8:30 A.M. – 5 P.M.

The new hours will go into effect on Friday, April 19th, 2024. As a reminder, you can access your account 24/7 through online or mobile banking. Thank you for being a Valued Member!

 

3/20/2024: Our Cedar Hill, TX branch will have new hours effective March 25th, 2024.

To ensure that we can continue to serve our members effectively during business hours, we are making an adjustment to the operating hours of our Cedar Hill, TX branch. New hours for lobby and drive-up are Monday - Friday, 9 A.M. - 5 P.M. and Saturday, 9 A.M. - 12 P.M. There will be temporary daily lunch closure from 12 P.M. to 1 P.M. The new hours will go into effect on Monday, March 25th. As a reminder, you can access your account 24/7 through online or mobile banking. Thank you for being a Valued Member!

 

2/23/2024: FRAUD ALERT -  Potential Threats From Scammers Impersonating Tech Support From Well-Known Companies

All Attention: Be aware of potential threats from scammers impersonating tech support from well-known companies. These scammers may try to impersonate tech support via phone call, text message or pop-ups on your device. Do not give out any account information, provide remote access to your device or click on links in these messages. If you have questions about any messages you receive, we're here to help. Please contact us directly at 800-325-9905.

 

1/12/2024: Our Cedar Hill, TX branch will be closed during lunch hours 12 P.M - 1 P.M beginning Tuesday, January 16th.

Our Cedar Hill, TX branch will be closed during lunch hours 12 P.M - 1 P.M beginning Tuesday, January 16th.  Remember, you can access your account 24/7 through online or mobile banking.

 

11/24/2023: Warning! Fraudulent Calls Reported Claiming to be from Together CU Members have reported receiving calls from someone claiming to be from the Credit Union who asked to validate a transaction on their card.

Warning: Fraudulent Calls Reported Claiming to be from Together CU Members have reported receiving calls from someone claiming to be from the Credit Union who asked to validate a transaction on their card. Remember: we will never call you and ask you for your personal information. If you receive a similar call, please hang up. When in doubt, or if you are concerned you may have given out your information, please call us immediately so we can help protect your account.
 

7/19/2023: Warning! Fraudulent Calls Reported

Warning! Fraudulent Calls Reported Claiming to be from Together CU Members have reported receiving calls from someone claiming to be from the Credit Union who asked for their Login ID, Password, and/or a one-time passcode. Remember: we will never call you and ask you for your personal information. If you receive a similar call, please hang up. When in doubt, or if you are concerned you may have given out your information, please call us immediately so we can help protect your account.

 

5/11/2023: Tampa Branch - Effective immediately, the ATM and overnight drop box located at our Tampa location (3209 E Busch Blvd, Tampa, FL 33612) will be closed outside of regular business hours.

Effective immediately, the ATM and overnight drop box located at our Tampa location (3209 E Busch Blvd, Tampa, FL 33612) will be closed outside of regular business hours. Please note, our open branch hours are Monday-Thursday from 8:30am to 5pm and Friday from 8:30am to 6pm. For account access during this time we have our remote deposit feature available through Online/Mobile Banking. You can also find other fee-free CO-OP ATMs through our app or on the Locations page on our website » to assist you with your needs. For all other needs, there will be live assistance available as usual during business hours.

Please contact our Member Contact Center at 800-325-9905 or email [email protected] if you have any questions.

 

4/19/2023: Fraud Alert! Fraudulent Text Messages (SMS Phishing) Have Been Reported. 

We have several reports from members stating they received a text message from Together CU about potential fraud transactions. The SMS provides a link that directs them to a fake Together CU login page. Please remember we will NEVER contact you and ask for your card number, account number, PIN, or password. When in doubt, call us at a trusted number (your local branch or our main number, 800-325-9905). If you suspect fraudulent activity, please notify us immediately so we can help protect your account.

 

12/20/2022: Update on Card Delays

Our card printer is experiencing supply chain issues that have delayed card shipping up to 4 weeks in some cases. We are currently reaching out to affected members to offer other options for immediate access. We sincerely apologize for the delay. If you have not yet been contacted and need a card urgently, please call our Card Resolution Team at 314-657-9668 for assistance.

 

12/20/2022: Scam calls reported! When in doubt, hang up and call us to confirm. We will NEVER contact you and ask for your card #, account #, PIN or password.

Stay safe from fraud! We have received member reports of scammers calling from a number that looks like the credit union and asking to "verify" transactions on your card or account. Please remember we will never call you and ask for your account number, card number, PIN, or password. When in doubt, hang up and call us at a trusted number (your local branch or our main number, 800-325-9905). If you suspect fraudulent activity, please notify us immediately so we can help protect your account.

 

11/07/2022: Important hours update for our Merrimack, NH branch.

Effective immediately, the Merrimack, NH branch will be open for the new hours of 10:00 am to 4:00 pm M-F and will be closed 1:00-1:30 daily for lunch.

 

09/12/2022: Important updates for our Newark, NJ branch starting Friday, September 23rd.

After careful consideration the Newark Anheuser-Busch Brewery location will be converting to a Remote Branch starting September 23rd, 2022. Between now and the transition, operatng hours for 9/9 through 9/23 will be as follows: Open Tue-Fri from 7:00 am-3:30 pm and Clolsed Sat-Mon. You can still reach us remotely for deposits, transfers, balance information and more through online or mobile banking, our new onsite video teller,or at a nearby CO-OP branch or ATM. For Newark members can also still reach us locally by email at [email protected] or by phone at 973-824-7071. We appreciate your understanding during this transition and look forward to continuing to serve you through these new means.